Frequently Asked
Questions

Krooz TV is a premium IPTV (Internet Protocol Television) service that delivers over 100,000 live channels, movies, and series directly over your internet connection — no satellite dish or cable box required. After subscribing, you receive login credentials within minutes. Load them into a compatible IPTV player app on your device and start streaming instantly.

Krooz TV includes 100,000+ live channels from over 100 countries, covering sports, news, entertainment, movies, kids programming, and international content. Every plan gives you full access to the complete channel library — there are no tiered packages or locked channels.

Krooz TV carries every major sport including NFL, NBA, MLB, NHL, Premier League, Champions League, La Liga, Serie A, Bundesliga, Formula 1, UFC, boxing, tennis, and rugby. Live PPV events, international sports, and regional leagues are included. Sports content is available in HD and 4K where broadcasts permit.

Krooz TV is available in 100+ countries worldwide, including the United States, United Kingdom, Canada, Australia, Germany, France, Spain, Italy, Netherlands, Egypt, India, Colombia, and many more. Our globally distributed server infrastructure ensures low-latency streams regardless of your location. If you're unsure about availability in your region, contact us via WhatsApp before subscribing.

Yes. Every Krooz TV subscription includes a large Video on Demand (VOD) library of movies and series in addition to live channels. Content is regularly updated and available in HD and 4K. You can browse and stream on demand at any time, independent of live broadcast schedules.

Yes. Krooz TV provides a full EPG (Electronic Programme Guide) — a live TV schedule that shows what is on now and what is coming up across thousands of channels. EPG data is automatically loaded inside compatible IPTV player apps such as TiviMate, IPTV Smarters Pro, and GSE Smart IPTV within a few minutes of setup.

Catch-up TV (watching previously aired content) is available on selected channels in the Krooz TV library. Availability depends on the channel and region. Catch-up functionality works inside apps that support it, such as TiviMate. For channels without native catch-up, the VOD library covers a wide range of recent content.

Krooz TV offers three simple plans, all with full access to every channel, movie, and series:

Krooz TV plans are one-time payments — not recurring subscriptions. You pay once and your access runs for the duration of your chosen plan (3, 6, or 13 months). You will not be billed again unless you choose to renew when your plan expires. There are no contracts and no automatic renewals.

Krooz TV accepts all major payment methods including credit and debit cards (Visa, Mastercard, American Express), PayPal, and other common online payment options. Payment is processed securely through our checkout. If you have a specific payment method question, contact us via WhatsApp before ordering.

Krooz TV offers a 7-day money-back guarantee on all subscriptions. Subscribe, use the full service, and if you're not satisfied for any reason within 7 days, contact us via WhatsApp or Telegram for a complete refund — no forms to fill out, no questions asked.

After completing your payment, you will receive an email with your M3U playlist URL and Xtream Codes login (server URL, username, and password) within a few minutes. These credentials are all you need to set up Krooz TV on any device. If you don't see the email within 10 minutes, check your spam folder or contact us on WhatsApp.

Krooz TV offers a full refund within 7 days of purchase, no questions asked. If you are unsatisfied for any reason — streaming quality, channel availability, or simply a change of mind — contact us via WhatsApp or Telegram within 7 days and we will process your refund promptly. Full details are available on our Refund Policy page.

When your plan expires, simply visit krooz-tv.store/services and purchase a new plan. You can also contact us on WhatsApp and our team will process a renewal for you directly. Your existing IPTV player settings and credentials remain the same after renewal — no need to set up from scratch.

Krooz TV works on essentially any device that can run an IPTV player app:

Every Krooz TV subscription supports up to 4 simultaneous device connections. You can install the service on as many devices as you like, but only 4 can stream at the same time. This means the whole family can watch on different screens without any extra charge.

Yes. Samsung Smart TVs (Tizen OS) and LG Smart TVs (webOS) are supported using the Smart IPTV app or via sideloading on compatible models. Android TV-based Smart TVs (Sony, Philips, Hisense, TCL) can install IPTV Smarters Pro or TiviMate directly from Google Play — the easiest route. Contact us via WhatsApp for the exact method for your specific TV model.

Yes. Krooz TV is fully compatible with iPhone, iPad, and Apple TV. We recommend GSE Smart IPTV or IPTV Smarters Pro, both available on the App Store. On iPhone and iPad you can also use AirPlay to mirror your stream to any compatible screen. Visit our Apple TV Setup Guide for step-by-step instructions.

Our recommendations by device:

Yes — Amazon Firestick is one of the most popular devices for Krooz TV. It works on Firestick Lite, Firestick 4K, Firestick 4K Max, and Fire TV Cube. The setup involves enabling Unknown Sources, installing the Downloader app, and then loading TiviMate or IPTV Smarters with your Krooz TV credentials. See our full Firestick Setup Guide for step-by-step instructions.

Yes. Krooz TV is fully compatible with MAG 250, 254, 256, 322, 324, 410, 420 and all TVIP models. Setup requires entering your Krooz TV portal URL into the MAG settings menu. You will also need to provide your device's MAC address when subscribing so our team can register it. Visit our MAG Box Setup Guide for full instructions.

Krooz TV streams in SD, HD (720p/1080p), and 4K Ultra HD depending on the channel and your internet connection. Our premium sports and entertainment channels are predominantly in Full HD or 4K. The service automatically delivers the highest quality your connection and device can handle.

Krooz TV's globally distributed server infrastructure is engineered to deliver zero-buffering streams at 30 Mbps and above. Occasional buffering can occur due to local internet congestion, Wi-Fi instability, or temporary overload during peak sports events. Switching to a wired Ethernet connection resolves the vast majority of buffering issues. If problems persist, contact our support team and we'll diagnose the issue immediately.

Yes, Krooz TV is compatible with most VPN services. If you experience buffering while using a VPN, try connecting to a server that is geographically close to you, or temporarily disable the VPN to confirm whether it is the cause. A VPN is not required to access Krooz TV — our servers are globally distributed and accessible worldwide without one.

Yes. The majority of premium sports channels on Krooz TV — including major football, NFL, NBA, Champions League, and F1 — are available in Full HD (1080p). An increasing number of events are available in 4K UHD where the original broadcast is transmitted in 4K. Resolution is always the highest available from the source broadcast.

Yes. Krooz TV works on 4G and 5G mobile data as well as Wi-Fi. For HD streaming on mobile data, a stable 4G connection or stronger is recommended. Be mindful of your mobile data allowance — HD streaming uses approximately 1–3 GB per hour, and 4K can use 5–7 GB per hour.

Krooz TV passes through audio and HDR signals exactly as they are encoded in the source stream. HDR10 and Dolby Digital audio are supported where the original broadcast includes them. Actual playback depends on your IPTV player app and your TV or audio system's capabilities. TiviMate on modern Android TV devices handles HDR and multichannel audio reliably.

After subscribing, you receive credentials by email. The general process is: (1) install a compatible IPTV player app on your device, (2) open the app and select "Add Playlist" or "Xtream Codes", (3) enter your Krooz TV server URL, username, and password, (4) your full channel library loads automatically. For device-specific guides, visit our full Setup Guide covering Firestick, Smart TV, Android, Apple TV, MAG Box, PC, and more.

Most Krooz TV setups are completed in 3–5 minutes. Android and Firestick installations are the fastest — under 3 minutes once you have your credentials. MAG Box setup is slightly longer due to the portal registration step. If you prefer, our support team can guide you through setup in real time via WhatsApp.

Both are formats for connecting your IPTV player to the Krooz TV service. M3U is a playlist file URL — paste it directly into your player's "Add Playlist via URL" field. Xtream Codes is a login system (server URL + username + password) that gives the player more advanced features like VOD browsing, series navigation, and EPG. We recommend Xtream Codes when your app supports it — it provides a richer experience.

If channels aren't loading, check these in order:

Yes. You can install Krooz TV on as many devices as you wish using the same credentials. However, only 4 devices can stream simultaneously. For example, you could install it on your Smart TV, Firestick, iPhone, Android tablet, and PC — and choose any 4 of those to stream at the same time.

In most cases, no router configuration is needed. Krooz TV streams over standard internet connections without requiring port forwarding or special router settings. If you are experiencing issues specific to your network — such as parental controls or firewall rules blocking streams — contact your ISP or check your router settings. Our support team can advise if needed.

Krooz TV offers 24/7 customer support through three channels:

Krooz TV support typically responds within 1–2 hours via WhatsApp and Telegram. During peak periods this may extend to 3 hours. Both channels are staffed 24 hours a day, 7 days a week — including weekends and public holidays. Technical setup issues are usually resolved in under 10 minutes once our team connects with you.

First, check your email inbox (and spam folder) for your original Krooz TV welcome email — credentials are sent there after purchase. If you can't find it, contact us via WhatsApp or Telegram with your order details or the email address used when subscribing. We'll retrieve and resend your credentials immediately.

Yes. Contact our support team via WhatsApp or Telegram with your current account details and the changes you need. We handle account updates manually to ensure accuracy and security. Updates are typically applied within a few hours.

When your Krooz TV plan expires, your streams will stop working. Your IPTV player app and settings remain intact on your device — you simply need to renew your subscription to reactivate access using the same credentials. There is no penalty for not renewing immediately; you can come back at any time. Visit our plans page or contact us on WhatsApp to renew.

Yes. Krooz TV takes data privacy seriously. Your personal information is used only to manage your subscription and provide support — it is never sold to third parties. Payment data is processed through secure, encrypted payment gateways. For full details, read our Privacy Policy.